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Terms & Conditions

Introduction

Welcome to our website newtorso.com (“Website”). These General Terms and Conditions define the rules of access to and use of newtorso.com. Each and every access to and use of the Website, including the purchase of products on newtorso.com presupposes that these General Terms and Conditions have been read, understood and accepted by you. This website is managed and maintained by an Individual Entrepreneur Ketevan Bogveli, registered and existing under the laws of Georgia, with registered office in Georgia at 8N Pekini str., Tbilisi, company register number and tax code 01030048122.

For any other legal information, please read the following sections: Terms and Conditions of Sale, Return Policy and Privacy Policy section on the newtorso.com, which are integral part of these General Terms and Conditions. NEWTORSO may amend or simply update all or part of these General Terms and Conditions. Any amendment or update of the General Terms and Conditions shall be posted on the Website and be binding immediately following such publication. Each and every access to and use of the Website, including the purchase of products on newtorso.com, after the amendments and updates become valid, presupposes that they have been read, understood and accepted by you. If you do not agree to all or part of NEWTORSO's General Terms and Conditions, please do not use our web site.

The access to and use of the Website, including display of web pages, communication with NEWTORSO, downloading product information and making purchases on the Website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for any unlawful use of newtorso.com and its contents. NEWTORSO shall not be considered liable for any use of the Website and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to NEWTORSO's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is incorrect, false or concerns third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.


Privacy Policy

We recommend that you read the Privacy Policy which also applies in the event that users access to newtorso.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes newtorso.com collects and uses your personal data.


Intellectual Property Rights

All content included on this Website, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of NEWTORSO and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of NEWTORSO as the case may be.

NEWTORSO shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content and linking Home page of newtorso.com and other web pages which can be publicly accessible. NEWTORSO shall have the right, at any time, to claim the authorship of any Content posted on this Website and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by NEWTORSO shall be carried out by you for lawful purposes only and in compliance with all applicable laws.


Links to and Content of Other Websites

The Website may contain links to other web sites which are in no way connected to newtorso.com or NEWTORSO. NEWTORSO does not control or monitor such third-party web sites or their contents. NEWTORSO shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on newtorso.com and carefully read their terms and conditions of use and their privacy policies. These General Terms and Conditions do not apply to the web sites of third parties. The Website provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When NEWTORSO provides links to other web sites, NEWTORSO does not recommend that to its users access these web sites and it does not provide any guarantees to their content or to services and products supplied and sold by these web sites to Internet users.


Disclaimer on Content

NEWTORSO does not warrant that the Content is appropriate or lawful in other Countries outside Georgia. Please do not access the Website from where the Content is deemed to be unlawful or illegal. Otherwise, any use of the services provided by NEWTORSO shall be your exclusive and personal responsibility. NEWTORSO cannot be held liable for the accuracy and completeness of the Content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

NEWTORSO cannot guarantee that the Website will operate continuously, without any interruptions and errors due to the connection to the Internet. We have adopted adequate technical and organizational security measures to protect services on newtorso.com, integrity of data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of newtorso.com, and to avoid unauthorized or unlawful access to such data and information.


Governing Law

These General Terms and Conditions are governed by Georgian law.


Terms and Conditions of Sale

Introduction

The following Terms and Conditions of Sale govern the offer and sale [together with the documents referred to bellow, including other integral parts of General Terms and Conditions] of products on newtorso.com (“Website”). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on newtorso.com are directly sold by an Individual Entrepreneur Ketevan Bogveli, a company registered and existing under the laws of Georgia, with registered office in Georgia at 8 N. Pekini Str., Tbilisi, company register number and tax code 01030048122.

Request for further information can be made through email: customercare@newtorso.com. If you need any assistance on purchases from the Website, go to the Account area, where you will find information on orders, shipping, refunds and returning products purchased on newtorso.com, a registration form, tips and other general information on the services provided by NEWTORSO.

For any other legal information, please read the following sections: General Terms and Conditions, Returns Policy and Privacy Policy section on the newtorso.com.


1. Scope of a Contract

1.1 NEWTORSO offers products for sale on newtorso.com and its e-commerce business services are available exclusively to its end users [“Consumers”]. “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on newtorso.com.

1.2 NEWTORSO reserves the right not to process orders received from users other than “Consumers” and any other order which does not comply with the scope provided herein.

1.3 These Terms and Conditions of Sale regulate the offer, transmission and acceptance of purchase orders relating to products on newtorso.com between the users of the WEBSITE and NEWTORSO.

1.4 These Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on newtorso.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since the NEWTORSO shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of newtorso.com and third parties.


2. Execution of a Contract

2.1 To place an order for the purchase of one or more products on newtorso.com, you must fill out the online order form and send it electronically to NEWTORSO, following the relevant instructions.

2.2 The order form contains a summary of these Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3 Before submitting your order form for the purchase of products, you will be asked to once more carefully read these Terms and Conditions of Sale and to identify and correct possible input errors (if any).

2.4 NEWTORSO will process your order in case it is deemed to have been submitted properly, i.e. order form is received electronically and the order information is verified as correct.

2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called Recent Orders, in Account area.

2.6 NEWTORSO may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that NEWTORSO has not carried out your purchase order specifying the reasons thereof. If the products displayed on newtorso.com are no longer available at the time of your last access and once NEWTORSO has received your order form, NEWTORSO shall inform you of the unavailability of the ordered products within thirty (30) days from the day after NEWTORSO has received your order. If the order form has been sent and the price has been paid for items that are no longer available, NEWTORSO will refund the amount paid for those items.

2.7 By submitting an order form to and making a contract with NEWTORSO, you explicitly and unconditionally agree on, accept and undertake to observe the provisions of these Terms and Conditions of Sale as well as other rules provided on newtorso.com, including but not limited to other integral parts of General Terms and Conditions.  Should you not agree with all or certain provisions of these governing documents / rules, please do not submit your order form for the purchase of products on newtorso.com.

2.8. English is the language used for executing contracts with NEWTORSO.


3. Guarantees and Product Price Indication

3.1 On newtorso.com, we only offer products marked with the “NEWTORSO” trademark. NEWTORSO does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.2 The main characteristics of products are shown on newtorso.com on each product page. The products offered for sale on newtorso.com may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.

3.3 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

3.4 Orders made from a Country site different from the one you are shipping to, or to addresses to which NEWTORSO cannot ship, will be automatically cancelled.

3.5 Generally, any Product sold by newtorso.com is packed in a box with the Identification Tag and Seal. You should not remove or alter the Tag and Seal from the packaging box in case you wish to return the purchased product.


4. Payments

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2 In case of payment by Credit/Debit Card, NEWTORSO ensures the security of online transactions. NEWTORSO will not use your financial information (credit card number, expiry date, etc.) except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account immediately upon confirmation of the order.


5. Shipping and Delivery of the Products

For specific product shipping and delivery procedures see the Recent Orders section in Account area. Please read these sections carefully. The information provided in these sections forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

In case of shipping and delivery of products to any destination outside Georgia, local taxes and duties may apply in addition to the product price and possible shipping costs. Payment of such taxes and duties is Consumer’s sole responsibility and NEWTORSO shall not be liable for any consequence of Consumer’s default thereof.


6. Consumer Rights and the Cooling-off Period

6.1 Consumer may cancel the contract with NEWTORSO on product purchases from crostyshoes.com, without any penalty and without specifying the reason, by notifying NEWTORSO in writing within fourteen (14) days, beginning with the day after receipt of the products. In this case Consumer will receive a full refund of the price of the products in accordance with this Clause 6 and Clause 7 below.

6.2 While exercising the right provided in Clause 6.1 hereinabove, Consumer shall return the products to NEWTORSO within fourteen (14) days from the date NEWTORSO is notified about the cancelation of contract, in the same condition Consumer received them and at Consumer’s own expense. Consumer shall to take reasonable care of the products whilst they are in his/her possession. If Consumer fails to comply with this obligation, NEWTORSO may have a right of action for compensation.

6.3 To return the products:

  1. Consumer shall notify NEWTORSO in writing within fourteen (14) days, (beginning with the day after Consumer received the products) by completing and submitting the online Return Request From. You should keep a record of your cancellation notice;
  2. The products should not have been used, worn, washed or damaged;
  3. The Tag and Seal on the packaging box shall not be removed from or damaged;
  4. The products should be returned in their original packaging;
  5. The products should be returned to NEWTORSO within fourteen (14) days following cancellation of the contract.

6.4 If Consumer cancels the contract within the fourteen (14) days cooling-off period pursuant to this Clause 6, NEWTORSO will process the refund due to Customer as soon as possible and, in any event within thirty (30) days from the day on which Consumer gave notice of contract cancellation. We may withhold the refund until we receive corresponding evidence confirming the fact of sending back of products or products themselves, whichever is the earliest. NEWTORSO will refund the price of the product, including the cost of shipping the item to Consumer (with the exception of the supplementary costs resulting from Consumer’s choice of a type of delivery other than the least expensive type of standard delivery offered by NEWTORSO). Consumer shall bear all costs of returning the product to NEWTORSO.

6.5 You can return the products to NEWTORSO by packaging the relevant products securely and sending them to NEWTORSO after correctly submitting the Return Request Form.


7. Items Returned because they are Damaged, Defective or Incorrect

7.1 If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

7.2 You must notify NEWTORSO of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt. If a product becomes faulty after the thirty (30) days please visit the Recent Orders Section in Account are to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7.3 To return the products:

  1. You should notify NEWTORSO about occurrences indicated in Clause 7.1 hereinabove in writing as soon as practicable and in any event within thirty (30) days, by completing and submitting the online Return Request Form. You should keep a record of your cancellation notice;
  2. The products should not have been used, worn, washed or damaged;
  3. The Tag and Seal on the packaging box shall not be removed from or damaged;
  4. The products should be returned, complete and unused, with their original packaging;
  5. The products should be returned to NEWTORSO within fourteen (14) days following notification to NEWTORSO of the damaged or defective product or of the NEWTORSO's error.

7.4. NEWTORSO will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. NEWTORSO will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day NEWTORSO confirms to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by NEWTORSO of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to NEWTORSO. If NEWTORSO finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery NEWTORSO reserves the right to retain the products and the purchase price and recover NEWTORSO's fees and expenses from you.

7.5 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded to the individual who made the payment.

7.6 NEWTORSO will usually refund any money received from you using the same method originally used by you to pay for the purchase. NEWTORSO shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example delays caused by Credit Card/Debit Card companies refund policies.


8. Privacy

8.1 You will find information on how we process your personal data by visiting the Privacy Policy section.


9. Governing Law

These Terms and Conditions of Sale are governed by Georgian law.


10. Amendments and Updates

The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or any other reason NEWTORSO finds appropriate and necessary. The new Terms and Conditions of Sale shall be effective as of the date of publication on newtorso.com.


Return Policy

Introduction Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fourteen (14) days from the date on which you received them from newtorso.com. Returned items must be shipped back to the NEWTORSO within fourteen (14) days from the date you completed the Return Request Form.

For online Return Request Form please visit the Recent Orders section in Account area. The online Return Request Form will be available only in cases when the purchased product is eligible for return (e.g. when fourteen (14) days period has not lapsed yet).

It is not possible to return an item in exchange for another.

1. Terms and Conditions of Return

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

  1. The online Return Request Form has been filled in and submitted within fourteen (14) days from the date of your receipt thereof;
  2. The products have not been used, worn, washed, modified or damaged;
  3. The Tag and Seal on the packaging box shall not be removed from or damaged;
  4. The products are returned in their original packaging;

If you have fulfilled all requirements set forth above, NEWTORSO shall refund the entire price for the purchased products.

You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to NEWTORSO. If you refuse the above delivery, NEWTORSO reserves the right to retain the products and the amount paid for your purchase of the products.


2. Refund Times and Procedures

After NEWTORSO has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Generally, the refund procedure will start within 30 days from when NEWTORSO was informed of your decision to exercise your right to return the purchased products and once NEWTORSO has checked that the return was carried out in compliance with the above conditions.

The time period for refunding the amount you paid for purchasing the returned products depends on the Credit Card Company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore, you will not suffer any interest loss.


3. Identification Tag and Sale

All products sold by NEWTORSO are packed with the identification Tag and Seal. Please do not remove or damage the Tag and Seal on the packaging box. Returned products in boxes without the Tag and Seal will not be accepted.